After-sale support is an integral part of MBF’s philosophy. From the original concept of a MBF product, our loyalty to our customers and to the equipment is of crucial importance. Our dedicated After-Sales Department displays a passion to ensure efficienty and longevity from your investment.

Customer support and service is paramount at every step throughout the process, even after the sale is complete.

The Assistance Service is divided into two sections: preventive and corrective.
In the first case, a systematic monitoring of the machines, configurations, and complete lines at a customer site is performed.
In the second case, the service is carried out by technical personnel of sales representatives and local distributors who receive further training on a day-to-day basis; however, in more complex cases, personnel from the parent company are directly involved.
The scheduled periodic reviews help keep the machinery in perfect condition and ensure customers maximum and constant efficiency.

The Assistance is guaranteed by:

  • support from the customer, provided by experienced technicians trained to solve mechanical, electrical, electronic or management software problems;
  • telephone support, the specialized technicians are able to respond in real time to a high number of customer needs, ensuring consistent, high-quality service;
  • remote online support, which can be activated only with the explicit consent of the customer and is payable in two ways: with connection via modem to the PLC of the machine or with real-time access to the software that manages the machine through the web platform.

Another important service offered for all types of MBF machines is our well-stocked supply of original spare parts.

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